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Health Spa FAQs
FIRST TIMER AT SPA1. What time shall I arrive?
We suggest you to arrive 30 minutes before your scheduled treatment. This will allow time to relax in the lounge, and complete a consultation prior to your treatment.
2. Do I shave before my treatment?
To avoid skin irritation, shaving is not recommended prior to service. If you choose to shave, please do so at least 6-8 hours before your appointment. For waxing services, body hair must be at least ¼ inch long for effective removal. We suggest to avoid prolonged sun exposure for 24 hours before or after waxing.
3. What do I wear at the Spa?
Robes and disposable underwear are provided during the spa treatment. Slippers are provided in the lockers. You may leave personal belongings in the lockers however we advise you not to bring any valuable items to the spa.
PRODUCTS USED IN TREATMENTS4. What type of massage oil do you use?
Our massage oils are enriched with pure essential oil to provide therapeutic benefits. Our aroma oil blends are catered specifically for individual needs. Please inform our spa concierge if you suffered from any skin allergies, we will prepare your massage oil using carrier oils only.
5. What kind of products do you use?
We use Pevonia skincare in our treatments. As the global leader in skin rejuvenation and health, Pevonia skincare is Paraben-Free, with No artificial colors, Fragrance and Alcohol free.
HEALTH CONSIDERATIONS6. What if I have special health considerations?
Please notify our spa concierge if you are pregnant, have high blood pressure, allergies, any physical ailments or special needs. This information should be provided on the spa consultation card.
7. Can I have massage when I am pregnant?
We do not advise any spa treatments in your first trimester. We suggest that a massage can be done only after the first trimester and only with carefully tailored spaprograms to ensure you are comfortable and your unborn baby is safe.
SPA POLICIES8. Is there a minimum age to get a treatment?
We believe everyone deserves to be pampered including kids. For our younger guests we provide child-friendly products for body treatments. There is no minimum age to receive a treatment from us.
9. Do you have a cancellation policy?
At our Ozmosis Luxury Spas we take the time to prepare for your scheduled appointment before your arrival. We are committed to providing you all with exceptional service. When a client cancels without giving enough notice, they prevent another client from being seen. Please give us 48-hours notice to notify us of any changes or cancellations. We understand that life’s circumstances sometimes prevent you from keeping your appointments, but if a minimum 24-hour notification is not given, you will be charged the full amount of your scheduled service for the missed appointment.
10. Can I pay online for my treatment?
Yes you can secure your booking through our online payment gateway.
11. May I know your services refund policy?
While we make every effort to make our clients as happy as possible, all service sales are final. Unfortunately we cannot offer refunds on any used or unused appointments/sessions for individual services, or service packages. However if you are unable to receive your booked treatment you may re-schedule your treatment at a later time convenient to you.
What People Say About Us
Pure Indulgence & Relaxation
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Monday – Sunday (10 AM – 7 PM )
No. 16-1, Jalan Telawi 2,
59100 Kuala Lumpur, Malaysia
Ozmosis Spa Bangsar located nearby KL Sentral, Brickfields, Seputeh, Mid Valley, Bukit Bandaraya and Damansara Heights.
Monday – Sunday (11 AM – 8 PM )
22nd Floor, Ascott Hotel & Residence,
No. 9, Jalan Pinang,
50450 Kuala Lumpur, Malaysia.
Ozmosis Spa Ascott Kuala Lumpur is located along Jalan Pinang- walking distance from KLCC, Pavilion KL and Bukit Bintang.
TripAdvisor Awards 2017-2021
5 Years in a Row
Top Rated Customer Reviews
Best Spa in KL
Don’t just take our word for it. Read some of the feedback received from clients across the global travellers. Come and experience our Signature Luxury Spa session at Ozmosis Heath & Day Spa for yourself.
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