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Health Spa FAQs

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Health Spa FAQs

Here are some information that you may need to know about.

FIRST TIMER AT SPA

1. What time shall I arrive?

We suggest you to arrive 30 minutes before your scheduled treatment. This will allow time to relax in the lounge, and complete a consultation prior to your treatment.

2. Do I shave before my treatment? 

To avoid skin irritation, shaving is not recommended prior to service. If you choose to shave, please do so at least 6-8 hours before your appointment. For waxing services, body hair must be at least ¼ inch long for effective removal. We suggest to avoid prolonged sun exposure for 24 hours before or after waxing.

3. What do I wear at the Spa?

Robes and disposable underwear are provided during the spa treatment. Slippers are provided in the lockers. You may leave personal belongings in the lockers however we advise you not to bring any valuable items to the spa.

PRODUCTS USED IN TREATMENTS 

4. What type of massage oil do you use? 

Our massage oils are enriched with pure essential oil to provide therapeutic benefits. Our aroma oil blends are catered specifically for individual needs. Please inform our spa concierge if you suffered from any skin allergies, we will prepare your massage oil using carrier oils only.

5. What kind of products do you use? 

We use Pevonia skincare in our treatments. As the global leader in skin rejuvenation and health, Pevonia skincare is Paraben-Free, with No artificial colors, Fragrance and Alcohol free.

HEALTH CONSIDERATIONS

6. What if I have special health considerations?

Please notify our spa concierge if you are pregnant, have high blood pressure, allergies, any physical ailments or special needs. This information should be provided on the spa consultation card.

7. Can I have massage when I am pregnant?

We do not advise any spa treatments in your first trimester. We suggest that a massage can be done only after the first trimester and only with carefully tailored spaprograms to ensure you are comfortable and your unborn baby is safe. 

SPA POLICIES

8. Is there a minimum age to get a treatment? 

We believe everyone deserves to be pampered including kids. For our younger guests we provide child-friendly products for body treatments. There is no minimum age to receive a treatment from us.

9. Do you have a cancellation policy? 

At our Ozmosis Luxury Spas we take the time to prepare for your scheduled appointment before your arrival. We are committed to providing you all with exceptional service. When a client cancels without giving enough notice, they prevent another client from being seen. Please give us 48-hours notice to notify us of any changes or cancellations. We understand that life’s circumstances sometimes prevent you from keeping your appointments, but if a minimum 24-hour notification is not given, you will be charged the full amount of your scheduled service for the missed appointment.

10. Can I pay online for my treatment? 

Yes you can secure your booking through our online payment gateway.

11. May I know your services refund policy? 

While we make every effort to make our clients as happy as possible, all service sales are final. Unfortunately we cannot offer refunds on any used or unused appointments/sessions for individual services, or service packages. However if you are unable to receive your booked treatment you may re-schedule your treatment at a later time convenient to you.

Customer Testimonials

What People Say About Us

Ozmosis Spa has been chosen to receive a 2017 Certificate of Excellence from TripAdvisor, based on the consistently earned great feedback from travellers. Most recommended us as one of the Top Spas & Wellness Center in Kuala Lumpur, Malaysia.

I'm a Singaporean and a frequent traveller to Kuala Lumpur. I was impressed by their prompt reply via whatsapp booking for a 60 minutes Hot Stone Massage, I will definitely go back and introduce more friends over.

Fanny Li, Singapore

Wonderful treatments and relaxing environment! The massage was superb and I felt like I was floating afterwards! The facial and mani/pedi were also awesome. I highly recommend this spa & I'll be back!

Anna L, Houston, Texas

My wife and I were very satisfied with the excellent skills and services of the masseuse. They carefully ensure that we are comfortable with the amount of strength they applied. I loved the hot stones.

Daniel Tan, Hong Kong, China

Amazing healing massage! Everything was great, the kindness of the employees, the atmosphere, the massage itself to the result. So I would definitely recommend to anyone seeking a wellness moment.

Jruedin, Montreux, Switzerland

I was skeptical for this having so many good reviews as I think they are fake but having come here myself to do acupuncture, massage & cupping...I was lucky the prices very reasonable. Highly recommended!

Joe E, Dubai

Wonderful way to recover from jet lag! I very much enjoyed my experience as I had one of the most relaxing massages ever. I look to visiting again when I am in KL again!

Colcha, Sydney, Australia

Wonderful massage indeed! I have tried out a number of places where they provide spa and massage, but I must say this one is great.

Stephen N, Kuala Lumpur

It's a relaxing massage, love and calm spa. A perfect getaway from daily stress. Book in advance and throw in a pedicure or even manicure. Well worth the money!

Felicia, Hamburg

Incredible massage in KL! They really take their time & make sure you are enjoying yourself. I went with my boyfriend and the massage was one of the best we'd ever had!

Lola M, Madrid, Spain

Amazing value for money! The staff are extremely friendly and the service was unbelievable - especially for the price point!

Alexis D, Toronto, Canada

Wonderful couples experience! I am pregnant and need special pre-natal massage. My husband had a hot stone and aromatherapy massage, and he was in heaven. We will both come back for sure.

Mette Almind P

Unforgettable spa experience! The best service i ever had. The massage was very relaxing after travelling & a busy schedule. Enjoyed the steam bath, mani & pedi. A place i cannot miss to come while in KL.

Martha S
Pure Indulgence & Relaxation

You owe yourself this moment

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VISIT US TODAY

Here, you’ll find an oasis of serenity to replenish your body, mind and soul while indulge in some pampering.

BANGSAR OUTLET
Tel: 603 – 2287 0380

Opening Hours
Tuesday – Sunday ( 10AM – 7 PM )

Address:
No. 16-1, Jalan Telawi 2,
Bangsar Baru,
59100 Kuala Lumpur, Malaysia

Direction Guide:
[ Google Map ]  [ Waze ]

Ozmosis Spa Bangsar located nearby KL Sentral, Brickfields, Seputeh, Mid Valley, Bukit Bandaraya and Damansara Heights.

ASCOTT KLCC OUTLET
Tel: 603 – 2718 6886

Opening Hours:
Wednesday – Monday ( 11AM – 8 PM

Address:
22nd Floor, Ascott Hotel & Residence,
No. 9, Jalan Pinang,
50450 Kuala Lumpur, Malaysia.

Direction Guide:
[ Google Map ]  [ Waze ]

Ozmosis Spa Ascott Kuala Lumpur is located along Jalan Pinang-  walking distance from KLCC, Pavilion KL and Bukit Bintang.

OUR COMMITMENT

At Ozmosis Heath & Day Spa, we pride ourselves on our ability to provide quality treatment and uncompromised service. We are so certain of your satisfaction that we’ll give your money back if we fail to deliver or provide immediate comprehensive response.

Satisfaction Guaranteed

TripAdvisor Award

Customer Reviews

Don’t just take our word for it. Read some of the feedback received from clients across the global travellers. Come and experience Ozmosis Heath & Day Spa for yourself.

TripAdvisor Reviews
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