1ST TIMER AT SPA
1. What time shall I arrive?
We suggest you to arrive 30 minutes before your scheduled treatment. This will allow time to relax in the lounge, and complete a consultation prior to your treatment.
2. Do I shave before my treatment?
To avoid skin irritation, shaving is not recommended prior to service. If you choose to shave, please do so at least 6-8 hours before your appointment. For waxing services, body hair must be at least ¼ inch long for effective removal. We suggest to avoid prolonged sun exposure for 24 hours before or after waxing.
3. What do I wear at the Spa?
Robes and disposable underwear are provided during the spa treatment. Slippers are provided in the lockers. You may leave personal belongings in the lockers however we advise you not to bring any valuable items to the spa.
PRODUCTS USED IN TREATMENTS
4. What type of massage oil do you use?
Our massage oils are enriched with pure essential oil to provide therapeutic benefits. Our aroma oil blends are catered specifically for individual needs. Please inform our spa concierge if you suffered from any skin allergies, we will prepare your massage oil using carrier oils only.
5. What kind of products do you use?
We use Pevonia skincare in our treatments. As the global leader in skin rejuvenation and health, Pevonia skincare is Paraben-Free, with No artificial colors, Fragrance and Alcohol free.
6. What if I have special health considerations?
Please notify our spa concierge if you are pregnant, have high blood pressure, allergies, any physical ailments or special needs. This information should be provided on the spa consultation card.
7. Can I have massage when I am pregnant?
We do not advise any spa treatments in your first trimester. We suggest that a massage can be done only after the first trimester and only with carefully tailored spa programs to ensure you are comfortable and your unborn baby is safe.
8. Is there a minimum age to get a treatment?
Spa Facility and Spa services are for guests 18 years of age or older. Guests under 18 years of age are not eligible for body treatments and massages.
>Guests 16-17 years of age may have facials, with a legal guardian present.
>Guests 5-15 years of under are eligible for manicures, pedicures only.
9. Do you have a cancellation policy?
Our cancellation policy for overseas bookings is at least 72-hours or 3 days notification in advance. If you would like to cancel or reschedule your appointment, please contact us via phone or emails.
10. Can I pay online for my treatment?
At the present moment we do not have an online payment system on our website. We can provide our bank details if you prefer to bank in directly.